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Terms of Service

Terms governing use of B2B CRM — the free B2B CRM operated by Sales Led Oy (Clevenio), with optional paid AI agents in private beta.

Last updated: 2026-05-08

1. Acceptance

By creating a B2B CRM workspace or otherwise using the service, you agree to these Terms. If you don’t agree, don’t use the service. These Terms apply between you (or the entity you represent) and Sales Led Oy (trading as Clevenio), a Finnish company headquartered in Helsinki.

2. The free CRM

The CRM is provided free of charge for unlimited users, deals, and contacts, on a continuing basis. We reserve the right to:

  • Implement reasonable rate limits to prevent abuse.
  • Suspend workspaces that materially abuse the service (e.g., attempting to extract our underlying systems).
  • Change features over time. Material removals will be announced 30 days in advance.

3. AI agents — private beta

The AI agents are in private beta during this period. You agree that:

  • Beta access is granted at our discretion and may be revoked.
  • Beta features are provided as-is. They will change. Output quality will improve over time but is not guaranteed.
  • We may use anonymised, aggregated beta usage telemetry to improve agent quality. We do not train shared AI models on your CRM data — agents are configured per-workspace.
  • Pricing for AI agents during beta is the published rate ($49 per agent per month). Production GA pricing may differ; we’ll give 30 days’ notice before any change.

4. Your data, your control

You retain all rights to the data you put into the CRM. We are the data processor; you are the data controller. We process your data per the Data Processing Agreement (DPA) available on request.

You may export all your data at any time via the dashboard or the API.

5. Account responsibilities

  • Keep your login credentials and API keys secret. Notify us at security@clevenio.com if you suspect compromise.
  • You are responsible for the conduct of users in your workspace.
  • You are responsible for the lawfulness of contacts and emails you store in the CRM (including consent under GDPR/CAN-SPAM where applicable).

6. Acceptable use

Don’t use the service to:

  • Send spam or violate anti-spam laws.
  • Process data outside the categories you’ve described to your end users in your privacy policy.
  • Reverse-engineer the platform or compete with us by reselling its capabilities as a service.
  • Probe security boundaries or attempt to extract other workspaces’ data.

7. Service availability

We aim for high availability. Free CRM tier is provided without an SLA. Enterprise plans include an SLA documented in the order form.

8. Limitation of liability

To the maximum extent permitted by law, our aggregate liability under these Terms is limited to (a) the fees you paid us in the 12 months preceding the claim, or (b) €100 if you only used the free tier. We are not liable for indirect, incidental, or consequential losses.

9. Termination

You can delete your workspace at any time from the dashboard. We may terminate your account for material breach (e.g., Section 6) on written notice with a reasonable cure period.

After termination, we delete CRM data within 30 days, subject to legal hold and rolling backup retention.

10. Governing law

These Terms are governed by Finnish law. Disputes will be resolved in the District Court of Helsinki, unless EU consumer law mandates otherwise.

11. Changes

We’ll publish updates here and notify active customers by email if the changes are material. Continued use after the effective date constitutes acceptance.

12. Contact