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b2bCRM Customers - Case Stories |
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More than 350 companies in 8 different countries use b2bCRM. Our customers work with national or international project sales, accounting services, PR, new biz, call-centres, consulting, IT, travel agencies, media and much more. | | |
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 | | With a single focus on the interconnect industry, backed by over 33,000 professionals and more than 100,000 reliable products, we have the resources, innovative technology and industry expertise to meet the growing needs of customers around the corner and around the world. | | Although b2bCRM is a simple system, all the features for tracking sales projects are included. Because it is web-based, we could co-ordinate globally without having to invest in infrastructure.
Molex Premise Networks
Neil Taylor.
Systems Manager
Click to read full statement
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 | | .... commitment and stability
Telephone answering service is the core business for Responsum. Since 1996 have we delivered a stable and committed service. We take messages or divert calls to you and your colleagues.
We have 12 years of experience in giving the very best greeting for your organisation.
More and more companies use Responsum as their partner for answering service.
.... Resonsum makes your day easier! | | We chose e-conomic as our general ledger system. It has all the features we require. Particular the fact thet it is web based is a huge advantage to us in our daily work. We chose b2bCRM to man-age all our customer relations because we experienced the people behind the system are as committed to their business as we are to ours. Furthermore, the integration between b2bCRM and e-conomic is such a formidable feature to both systems that is takes a lot more than just a few words to describe the benefits we experience in our daily work.
(The full case story is in Danish only)
Click to read full statement
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 | | Net.Mentor are communication specialists:
Net.Mentor Creative Designs, creates and implements public and media relations programmes, multimedia content, blogs and podcasts.
Net.Mentor Dialogue provides independent facilitation services.
Net.Mentor Training offers online tutoring and vocational learning content, as well as face-to-face tuition in media handling, crisis management and presentation skills. | | For what you pay and for what you can do with it, it is very
good value for money and very reliable. And it isn’t frighteningly
complex, unlike other systems.
Peter Brill
founder
Click to read full statement
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 | | UpFront Chromatography is a biotech company which backed by a considerable venture capital is going for rapid growth.
We address the industrial market, to which we supply separation solution which improves our customer’s processes for manufacturing of biopharmaceutical products.
This type of business involves an extensive correspondence with our key customers and prospects, which are found over the entire globe. It is crucial, that everyone has access to updated correspondence and additional documentation, independent of where we may be. | | We discovered b2bCRM’s solution in 2005, and found that it met most of our needs in this context, being a clean, web-based solution.
We have now entered the next phase where we have given all almost all travelling staff access to the system and at the same time have started to use the pipeline function and the entire search/analysis function in the system.
UpFront Chromatography A/S
Anders Weber
CEO |
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 | | At Milton we import heating products, including boilers, burners and radiators both for domestic and industrial use. We sell to our customers through wholesalers and installation companies. We always have a vast number of outstanding quotes, including customer quotations obtained from independent installers. It is crucial for us to keep track of these quotations, and to follow up and ensure that all customers are offered identical terms. | | Our Navision XAL system ensures that the quotation itself is generated from basic data in our system. However, we lacked the coordinating part towards our customers.
Furthermore, we wanted to offer our sales staff a tool to keep track of their promises to our customers and at the same time ensure an easily attainable pipeline overview for our sales people and management.
We found that through b2bCRM, with whom we have now been working for more than a year, we have experienced flexibility and fast responses when we wanted changes or adaptations and the people behind b2bCRM are both competent and experienced.
In autumn ’05 we expanded the system to include our marketing department, in order to ensure that we effectively managed warranty certificates on delivered equipment. We are now starting to send our newsletters electronically, which the system is very well suited for.
Together with Navision XAL we now have a well-functioning sales and marketing function.
Milton A/S
Peter Skjødt
CEO |
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 | | Key Driver Training are based in the UK and operate a national driving instructor training academy and driving school. We specialise in training people to become driving instructors and then offer them a position with our company as a driving instructor. We believe that we offer the highest quality of driving instructor training. Our driving school operates nationwide. | | We would recommend b2bCRM because it is a reliable, user friendly powerful way of managing contacts and maintaining accurate records. We are delighted with the service to date and very much look forward to rolling out the b2bCRM system throughout our entire company over the coming months. |
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 | | IP Group delivers the latest technology and the best advantages for IP telephony
IP Group has delivered beneficial and future-safe IP telephony solutions to small and large companies and has achieved a high degree of recognition in the industry for our innovative solutions.
Not only do our solutions give access to a host of services that improve customer service, they also present an obvious opportunity to reduce the costs of the company's communication and improve profits. The unique advantages with IP Group are:
High quality – at a level with the biggest telephone systems
Simple – it is easy and free to administer your own platform
Clarity – one supplier for all service and with a known operating cost – no silly surprises
Choice – hosted or your own PBX. A landline or mobile switchboard or a combination
Make a wish – access to all the applications you need. | | At IP Group we work on several market levels and often our sales take place from home or on the road. With b2bCRM we have a simple and very easy access to the system no matter where we are.
The best thing is that even the basic level of the system is amazingly comprehensive and well planned. And it is a system that is very easy to understand and use.
We primarily use b2bCRM to keep our market-focused efforts under control. There’s nothing worse for a salesperson than not having updated or relevant information on the customers you are working with. The system is also a big help with the continual reporting on both activity and sales.
Several of us have previously used the ‘big' systems but we are in complete agreement that b2bCRM is easier, more straightforward to use and at a price that makes more than sense to the benefits gained. |
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 | | Analytik Ltd is a supplier of niche analytical instrumentation solutions to a wide range of applications and industries.
* Portable, high performance NIR (near infrared) spectroscopy for a diversity of different materials characterisation and quantification measurements.
* Ultra high resolution nano particle characterisation (particle size distribution analysis).
* Non contact, piezoelectric, ultra low volume liquid dispensing for automated printing of micro arrays used in high volume miniaturised assays.
* High performance analytical polarimetry and refractometry for laboratory and process.
We are based in Biggleswade, Bedfordshire, we routinely work across the entire UK and Ireland but also occasionally get involved in projects overseas too. | | b2bCRM is a simple to use and low cost solution that can easily be expanded in its access levels and capabilities as our business grows. |
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 | | The Danish Civil Protection League trains more than 25,000 people in first aid, heart starter courses and fire fighting. Our certified instructors have gone through an approved training that qualifies them to hold courses with a high level of professional knowledge and teaching ability. The Danish Civil Protection League is also a national organisation for the approximately 5,000 volunteers that form part of Denmark’s emergency response force. The volunteers have many tasks, e.g. fire and rescue, catastrophe help in hurricanes, storms, accidents, flooding and environmental disasters, first aid, and transport, accommodation and catering. | | b2bCRM puts our customer management into a system. We are a fast-developing first-aid training organisation with many tasks to juggle. The system helps us by managing our dealings with customers. It is a flexible and easy solution for us, and b2bCRM makes it easy for us to manage appointments and customers no matter where we are in the country. |
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 | | Albatros Travel is a worldwide group of Travel & Leisure companies in 8 countries in Europe and Africa. Our business units need to share client and preferred supplier data, and to have easy and instant access to sales statistics and forecasts.
The nature of our business also implies we document and make available our key sales calls to our partners. Since Albatros colleagues from different countries might communicate with the same business partner, it is crucial to have online access to the latest development of all communications with those partners. | | Albatros Travel has been using the b2bCRM application since 2004 in its Scandinavian business units, and has deployed b2bCRM to its African offices more recently, totalising now over 40 users on 3 databases. We are using all functionalities which fulfil the bulk of our requirements.
To us, b2bCRM is simple enough to use, but still a complete solution, easy to deploy, both on the implementation and training side, reasonably priced, reliable, and scalable. These were all key criteria to us in the selection process for a CRM application. |
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 | | DataSMS Limited is a company based in the UK who specialises in the creation of innovative child safety products. Tag n Go is the company’s latest and exciting new approach to personal safety and security. There are three products in the Tag n Go range; Tripsafe, Swift-e and Tag n Go Active.
Tripsafe is an online application created specifically for schools, nurseries, outward bound centres, voluntary youth organisations, etc. Swift-e is a solution developed primarily for families with children aged between 3 – 13 years. Tag n Go Active is an online application designed specifically for young people travelling abroad such as backpackers and activity holiday travellers.
Each system works via a wristband with a unique code, in conjunction with a mobile phone. They are simple to implement, highly efficient and cost-effective, bringing peace of mind to everyone who uses them. | | b2bCRM is a simple to use system and can be easily accessed and updated from anywhere, at any time.
The system allows us to keep track of all correspondence made with our prospective clients, from that first call right the way through to a completed sale.
The calendar function also provides us with a more efficient way of managing our sales team’s diaries, and gives us the opportunity to view all appointments at one time, reducing the risk of double-booking. |
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 | | Career Guide 2 Denmark focuses on giving well-educated candidates an overview of employment opportunities in Denmark.
Career Guide 2 Denmark is the only job finding service in Denmark that has completely internationalised its communication so all information is in Danish and English. This ensures that international candidates can also find their way to the Danish job market.
Career Guide 2 Denmark co-operates with many partners in its communication of jobs in Denmark and distributes brochures and other information in a series of European countries.
Besides the daily running of the web site at www.cg2denmark.com, we distribute the bi-annual company guide "Career Guide 2 Denmark" at Danish and overseas universities and higher education establishments. This overview give well-qualified job seekers an overview of the employment opportunities in many knowledge based companies. | | Career Guide 2 Denmark chose its CRM system from b2bCRM for several reasons:
First, because the user interface in the system is simple and very intuitive, which makes it very easy to train new employees.
Second, the system is very stable and gives a good feeling of security with regard to the risk of data loss
Third, the system is web-hosted which makes it possible to work on the system no matter where the salesperson is.
Fourth, the system is also within reach, financially speaking, and therefore attractive for start-ups.
A warm recommendation from Career Guide 2 Denmark |
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 | | With extensive experience, Ignis designs and manufactures integrated PLC components for Access, Metro and Long-haul markets. Our AWG products, PON power-splitters and integrated PLC devices provide a complete range of PON components.
Ignis offers volume-scale wafer and module manufacturing with dedication to quality & reliability and a predictable supply. | | b2bCRM is easy to use when you have a world wide organization. You can access it when ever you are - 24/7 - always available and always updated. |
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 | | Fresh Property Co are international property consultants offering high growth off plan properties in Albania, Brazil and Argentina. We assist with the whole transaction to ensure the process is as easy for our clients as possible. | | We recommend b2bCRM because they were able to provide us a B2C solution and they are always updating and improving the system. |
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 | | ADVICE comprises a number of companies that all specialise in communications - both the mass media and one-to-one communication on all known platforms, online and offline, interactive and reactive. | | We can recommend b2bCRM as the system gives excellent functionality at a very sensible price. |
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 | | KRARUP DEVELOPMENT specialises in carrying out effective meetings and developing organisations by using advanced group dynamics methods. The methods create commitment and can be used for large and small changes such as mergers, quality and service improvements, and strategy with employee involvement – in short in all situations where you want fast changes with the greatest possible anchoring in the organisation. | | With b2bCRM I have finally found the CRM software that meets the needs of my company: we don’t have to maintain or back-up the system. b2bCRM is simple and can be expanded and adapted if there is a need for it. We use the system to strengthen our dialogue with customers and prospects. It is easy and quick to send product sheets, meeting confirmations and meeting notes and b2bCRM contributes to a good image of our company. |
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 | | We supply beautiful decorations
A typical customer is a canteen where we ensure that their buffet is always attractively decorated throughout the year, saving them time and money. | | We have daily contact to our many customers – and often talk to many contacts within the same company. b2bCRM helps us to manage all contact to our customers in a simple and easy way so we can easily see what we have talked to each customer about. That’s good customer service. |
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 | | pro2 rekruttering - we are a professional recruitment agency that takes care of recruiting employees to both large and small companies.
We also offer sparring for human resource departments and custom-made courses. Read more at www.pro2rekruttering.dk | | We use b2bCRM daily – as a recruitment agency we need to register data on companies and candidates. Our experience shows it is a good system that functions well and creates the necessary system in the information in our daily work. |
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 | | Vitao is a leading Danish company that analyses employee health using a unique internet-based tool. The analysis gives the employee a thorough personal health profile and action plan, while at an organisational level, the company gets an overview of the risk areas and motivation for changes in lifestyle. | | We use b2bCRM as it is easy to start, has the basic functions for lead and customer management and is reasonably priced. We have already recommended that other companies consider using b2bCRM as a sensible alternative to more usual CRM systems. |
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 | | More Sense is an event and experience bureau that arranges everything from trips to the 2009 World Cup football qualifiers, exclusive opera evenings, spa evenings with champagne, and golf company days, to sport and wellness events for employees, product launches and other tailor made events.
The essence of More Sense is that we are a professional team that prioritises service and who know that special occasions create sales and good relationships. Our philosophy is that we only arrange events that we would take part in.
We would be very happy to come to your company and give a more detailed presentation of what More Sense can arrange. Please ring or email for a quote. You can contact us on + 45 70 23 06 56 | | We use b2bCRM every day for all information on our customers, partners, network and our personnel database.
We track customer history, send our newsletter out - quickly and easily – and plan our meetings and other activity calendars.
b2bCRM is a good way to keep all your contacts under the same roof to make day-to-day tasks easier. b2bCRM are also very good at offering help, especially for those of us who aren't IT experts - they keep it simple and make it easy. |
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 | | Komplex IT offer specialist skills in the server and storage market. We are a solutions oriented team with many years of IT experience. We offer solutions with an optimal IT infrastructure on a hardware platform scaled to the needs of the customer. Our services range from an initial survey and implementation to service and support. We are passionate about helping our customers so they get the most out of their hardware and software infrastructure. | | b2bCRM gives an invaluable overview of our business, customers and the specific wishes and preferences that are important.
We use b2bCRM to get an overview, create lists to see who is receiving our newsletter, who is interested in certain products and get a status of the business. |
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 | | Knowledge Peers provides decision support on financial, and related matters to mid-sized companies at a very low cost of delivery. To do this, we use the web to harness:
The applied experience of senior managers in mid-sized companies.
The experience and expertise of a range of specialists. | | We were looking for a simple-to-use, low cost, web-based B2C service. We trawled the internet for available services and found that no one could meet our requirements better than b2bCRM. Having become customers, we have also discovered the added benefit of their responsive and friendly customer support. |
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 | | LOMICO® delivers products that meet our customers’ needs in technical filtration of process fluids including oil separation, filtering and central solutions that are supported by Reversed Logistics Management, creating value for customers, society and the environment.
There is a growing need for environmental solutions and a growing demand for companies that have a green image. LOMICO® solutions handles all that – and more.
LOMICO® solutions are designed to create a better environment, lower energy consumption and a better working atmosphere. Our products are well-designed, easy to use and give our customers the opportunity to make significant savings on process fluids. | | We’d like to offer our customers even more and to match these wishes LOMICO® needed a CRM system that would help create value for our customers.
Because b2bCRM is web-based we can keep each other updated on how we can create value for our customers in the best way possible. |
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 | | TANKE.RUM is a specialised training company that provides unique learning experiences focused on creating efficiency and happiness in the workplace, to ensure that ownership of and commitment to a company’s values and goals exist at all levels.
The learning process creates benefits for the individual and the organisation and includes a course with individual follow-up and coaching.
Our learning process differs from most other courses by being effective in two ways. First, we only use one day and secondly we ensure that the teaching notes don't end up on the shelf by making individual and lasting follow-up in an extension of the training days. | | We use b2bCRM to manage our entire sales process and the system is a decisive factor in realising the continued growth and creating the results that we have. Sales have risen noticeably through the disciplined and structured use of the system – or put another way, we harvest the benefits that the system offers. We have control of our customers, prospects and activities for everyone that works with sales. b2bCRM has become a part of the core system that we need to run our business. |
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 | | Green Wind Energy A/S is a Danish energy and investment company specialised in creating investment products in renewable energy for Danish investors. Green Wind Energy A/S has over the last six years handled sales or sold wind turbines or wind parks to a value of more than DKK 3bn. We expect our turnover in 2008 to be DKK2bn and to build up our investments in wind turbines and wind parks to more than DKK 3bn in 2010. | | b2bCRM is a very accessible and user-friendly system. An easy, mobile database that makes our investment advisors work more pleasant and effective.
We are particularly happy with the b2c Personal Edition, as most of our customers are private investors, together with the e-mail campaign tools that make it possible and easy to send updated prospects, newsletters and mail campaigns.
In choosing our new CRM system we have put emphasis on a system that is developed by a Danish company in Danish and that support is also in Danish.
Today, around 8 months after we can conclude that we have a lot of CRM for the money but almost more importantly, professional and hard-working partners in the people that offer the system. |
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 | | dinNetBy (your net town) is a town portal that provides information on towns – shops, parking, cafes, companies schools etc. It also has a web shop for the town's shops. | | dinNetBy can warmly recommend b2bCRM to other companies that need a daily overview. dinnetby uses b2bCRM in its sales process - creating customers - together with the calendar function. We have used the system for 1½ years and are very satisfied with the way the system works. |
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 | | TG Clean is a Danish owned company trading in Denmark, Greenland and Faro Islands.
Since the founding in February 2001 TG Clean has become the preferred supplier of several com-panies and public institutions – due to our untraditional trading concept.
We have selected chemicals, paper and safety items as our primary product line. However, at the end of the day our customers determine our product line.
With the hope for good cooperation we hope you will have a great day at work. | | We can recommend b2bCRM because the system is very user friendly and the price is moderate.
The system can be configured to meet our company's needs. We primarily use it to manage cus-tomers all over Denmark and to have an overview of booked meetings and correspondence with our customers. With b2bCRM there are no limits and the system is updated on an ongoing basis. |
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 | | Living company communication
NB TV produces commercials, webcasts, company presentations, films for human resources, sales films, media training and much more. | | We have used b2bCRM since 2005 and have been more than happy during that time.
We have especially enjoyed how the company has listened to our suggestions and taken our ideas seriously. We have been so pleased with b2bCRM that we have already recommended it to several of our best customers, who are also very pleased. |
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 | | Picsearch AB (publ) is a premium provider of multimedia search and web-tv services. The web-tv and other video sharing services are built to be flexible and are today used in video communities, e-commerce portals, real estate market places, and for different video applications at news and corporate websites. Picsearch search services are market leading in relevancy and family friendliness. Picsearch powers several leading Internet sites as well as its own Internet properties. Picsearch was founded in 2000, is privately held and headquartered in Stockholm, Sweden. For more information please click the logo to the left hand side. | | b2bCRM is an easy-to-use CRM software that Picsearch has been using for since the beginning of 2007. It fulfils our needs and represents good value for money. |
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 | | SkabelonDesign develops templates and software for PowerPoint, Word, Excel and Outlook. Our solutions aim to put an organisation’s visual identity into practice. SkabelonDesign builds a bridge between the organisations design guidelines and the practical use of the visual identity by the organisation's employees in Microsoft Office. SkabelonDesign has worked with Berlingske Tidende, Carlsberg, Coloplast, Danisco, Danske Bank, DONG Energy, KPMG, the police, the Capital Region of Denmark, TDC and Velux. | | SkabelonDesign chose b2bCRM because the system is simple, easy to use and internet-based with 85% of the functionality and opportunities that the big and costly CRM solutions have. b2bCRM meets most of our demands for an effective and user-friendly system that is used daily by SkabelonDesign's customer-facing employees. |
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 | | M-Comp A/S is a supplier of electronic modules for industrial products and combined with efficient logistics
Our main products include:
Displays and Touch display solutions
Embedded computers and process modules
Communication solutions, such as VCOs, GPS and GSM modules
Power supplies and modules, both AC/DC and DC/DC
Read more at www.m-comp.dk | | We recommend b2bCRM because ...
The system is easy to understand and intuitively to use
It is easy to customize, adapt, scale and configure to our needs
It is web based, so we have no hassle administrations server and back-up
Ongoing development and improvements of the system
No significant investment and tied up capital |
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 | | M2konsulenten is a consulting firm advising service companies. Our primary focus is cleaning and canteen operation, where we help find the best solution for customers. It could be by tendering (including EU tendering) or by training staff.
Our customers are large companies and public authorities and institutions, for example, universities. Our strength is our ability to see the problem from the customers’ viewpoint – rather than come with theoretical solutions we’d rather create some solutions that function on a daily basis. | | We have external meeting bookers who are connected to b2bCRM, which is brilliant. We chose the prospects and make a list that is then taken care of without us having to do more. Data is updated, dates are written up and contact people brought up to date.
Besides this, we use b2bCRM for general marketing and competitor surveillance so we can follow when a tender has taken place and when we can expect a repetition. |
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 | | Eurowagon.dk A/S is based in Taulov near Fredericia and produces and sells lightweight construction site huts.
Lightweight huts are a replacement for the more traditional site huts. They are built on a hot galvanised chassis, that is strong but still light, giving the product the mobility that many want. The hut is registered for road use and can be towed by a van or a four-wheel drive vehicle.
We have a broad selection of huts for the building trade including site huts, office huts, canteen huts, accommodation huts and mobile bathrooms.
Production of our huts takes place at a newly built factory in Velke Mericizi in the Czech Republic – representing probably the most modern production site for lightweight huts. | | Managing the sales process.
We have chosen b2bCRM because it is important to have a daily control of the quotes, new customers, dialogue with customers, orders, etc - in short control of the entire sales process.
We have experienced b2bCRM as a user-friendly and logical system that we have difficulty in seeing how we could do without it today. |
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 | | If you need a powerful sales strategy or you want to be better at selling yourself then click on www.yni.dk. Besides consulting and education in sales and marketing, we also carry out a series of services that bring you closer to your next customer. | | We use and recommend b2bCRM as a tool for our customers and for our own operations. |
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 | | FreeDOMS break the boundaries of modern advertising media with advertising-financed free condoms. They combine effective marketing with a social conscience that both benefits advertisers and consumers. FreeDOMS are condoms in attractive packaging on which the advert is printed. Here the company has the opportunity to design their own packaging and put their own personality on the condoms with funny slogans, etc. The condom packs are distributed to around 100 cafes in Copenhagen where they are available for free in vending machines. | | FreeDOMS have long needed a proper system that could manage all the companies we contact in connection with the sale of our product. We needed a system that was web-based - we are a small company on the move all the time, so it had to be easy to access everywhere without eating into our budget. With that in mind, we stumbled upon b2bCRM that offers this very flexible way of accessing a database. b2bCRM is well put together and logical to work with so you can manage all your sales leads. The system is great at storing many different types of information about our customers so they are always to hand. |
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 | | Reklameburoet Info is a national network company with a focus on advertising services for small- and medium-sized companies. | | With more than 20 people placed in as many different places in Denmark, it is vital that all our tools are internet-based.
b2bCRM was therefore an obvious choice for our case and customer management because it gives a quick overview:
The Organisation view prevents doubling up and gives everyone the opportunity to help each other.
The Calendar gives salespeople the opportunity to arrange and change meetings with our customer consultants at any time.
The Activities view is a good follow-up and controlling tool
The Deliveries view gives the production staff the information they need, when they need it.
b2bCRM doesn’t suffer from the occasionally slow response that we experience with other web services.
I can recommend b2bCRM without reservation to anyone who needs web-based customer management. |
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 | | The Curtain Girls Ltd is a traditional curtain making company, with workrooms in Suffolk, offering a countrywide service for lined and interlined curtains, drapes, blinds and bed dressings. | | We use b2bCRM to keep track of our customers' contact details and to follow up on activities. |
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 | | ARTSALES sells tickets to exciting arrangements such as concerts, musicals, and theatres for customer and employee events. Tickets can be reserved for a short period so you don’t have to commit yourself to more tickets than you need. You can subscribe to ARTSALES’ e-mail list at info@artsales.dk
ARTSALES arranges co-operation between the entertainment industry and Danish businesses.
Cultural events are used in many ways by Danish business. Many companies, both Danish and foreign, choose to brand their name or product in connection with an event that is relevant for them and their profile. | | b2bCRM can be adapted to almost any company’s need and you can create your own individual CRM system without being a super user. It is easy to use and can be used anywhere where there’s an internet connection. The system is continually updated and doesn’t cost a fortune.
In short, we can warmly recommend it! |
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 | | Academy A/S is a knowledge-based education and consultancy working with Lean and Demand Driven Enterprise. The goal of our workshops, certification programmes and implementation assistance is to make sure that our customers can make practical use of the knowledge they gain to create results that have an impact on the bottom line when they get home. | | We use b2bCRM because the system meets our needs of managing our customers in a simple and straightforward way at a sensible price. Moreover, it has been important for us that the solution is web-based, which means that we have the opportunity to access the system no matter where in the world we are. |
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